FAQ

Answers to our most Frequently Asked Questions

How do I contact STRUCTUREbags?

STRUCTUREbags loves to hear from our customers! Whether you want to share a positive story or inquire about a recent purchase, we look forward to your input. Please visit our Contact Us page for the many ways you can communicate with us.

What fabrics are used in your bags?

STRUCTUREbags are made to be stylish and friendly to the environment. We use organic fabrics whenever we can, upcycled and vintage buttons and genuine upcycled military academy cadet uniforms.

Our Organic Canvas Line is made from certified organic canvas, coupled with certified organic cotton linings. Our bifolds feature vintage, often upcycled, buttons. Our sachets use our high-quality organic canvas, vintage, upcycled linens and fine dried organic lavender. Some items use fleece interfacing for added structure.

Our Camo with a Cause Line uses organic canvas and organic cotton lining together with a poly/cotton blend digital camo. Our camo line features vintage, often upcycled, military style buttons. Some use fleece interfacing for added structure.

Our Cadet Grey Line is made from genuine, upcycled United States Military Academy cadet uniforms. Totes are lined with organic cotton and have organic canvas handles. Our pillows use high-quality silk ribbons, exquisite appliques, fine trims and genuine upcycled or new cadet buttons. Our sachets feature genuine military uniforms, vintage upcycled linens and fine organic lavender.

giftwrap

Do you really give complimentary giftwrap?

Absolutely! Any item can be wrapped in our specially designed packaging. If you would like one or more of your items gift wrapped, please request it at checkout. One shipping address per order, please.

What forms of payment does STRUCTUREbags accept?

STRUCTUREbags is proud to offer payment options to fit your needs. We accept PayPal, Visa, MasterCard, Discover and American Express. Your card will be charged at checkout.

Does STRUCTUREbags guarantee their products? What is STRUCTUREbags return policy?

STRUCTUREbags wants you to love your bag. We work hard from the first selection of fabric to the final packaging and shipment. Please visit our Guarantee policies for full details.

How does my new STRUCTUREbag ship?

Your new STRUCTUREbag ships with great care via USPS Priority Mail. For complete details on how we get your bag to you efficiently and for current shipping rates, please review our complete Shipping Policies.

How does STRUCTUREbags protect my privacy?

STRUCTUREbags knows your privacy is important to you, and we work hard to protect it. For full details on how we use the information you provide STRUCTUREbags, please visit our Privacy Policy page.

How does the Camo with a Cause Line give back?

Shaped by its founding location at the United States Military Academy at West Point, STRUCTUREbags is made in the USA and grounded in giving back ā€“ to the environment and to those who serve.

With that in mind, STRUCTUREbags developed the Camo with a Cause Line ā€“ where $1 from each item purchased is donated to aid military families. To learn more about how where our donation goes or to learn about ways to give back with no purchase necessary, please visit our Giving Back page.

Does STRUCTUREbags offer discounts?

Yes! Newsletter subscribers receive 20-percent off their first purchase. In addition, from time to time STRUCTUREbags will offer special discounts to loyal fans and customers. The best way to hear about these discounts is by being a newsletter insider or by staying connected through our social media sites including facebook and twitter. Please note, due to the unique nature of our Cadet Grey Line, the items in this collection are not part of our discount promotions. One welcome discount per person. Duplicates will be refunded.

Do you offer wholesale or affiliate programs?

Yes, we do! STRUCTUREbags would love to hear from qualified wholesalers and affiliates. For more details on ways partner with STRUCTUREbags, please visit our Wholesale and Affiliates pages.

Does STRUCTUREbags do large custom orders?

STRUCTUREbags is happy to entertain large custom orders. Custom orders can take up to six weeks to ship. Please contact STRUCTUREbags for a custom quote and minimum purchase requirements.

Iā€™d like to interview Brenda about STRUCTUREbags. How do I contact her?

Brenda is always happy to hear from bloggers, journalists and reporters interested in learning more about STRUCTUREbags and about Brenda herself. Whether you are in print, broadcast or radio ā€“ please contact Brenda to discuss your idea.

For quick answers to your questions, please visit our Media Room.